At Adventure Balloon Morocco, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book our Classic Hot Air Balloon Flight in Marrakech or visit our website.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or book our services.

1. Contact Information If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Phone: +212 691 707 744
• Email: contact@adventureballoon.org
• Website: www.adventureballoong.org

2. Information We Collect To provide you with our hot air balloon experience and ensure your safety, we may collect the following types of personal data:

• Identity Data: Your first and last name (specifically required to personalize your flight certificate with Arabic calligraphy).
• Contact Data: Your email address and phone number.
• Logistical Data: The name and address of your Marrakech hotel or accommodation (required to arrange your complimentary round-trip transfer).
• Age Verification: Ages of all passengers (to ensure compliance with our minimum age requirement of 4 years old).
• Financial Data: Your payment card details. (Note: These are processed directly by our secure, third-party payment processors; we do not store your full credit card details on our servers).
• Special Category Data: Any dietary restrictions or medical conditions you voluntarily disclose to us prior to the flight for your safety during the briefing.

3. How We Use Your Information We use the information we collect for the following purposes:

• To process your booking and secure your spot on the balloon flight.
• To coordinate your complimentary round-trip hotel transfers via our drivers.
• To prepare your personalized flight certificate with Arabic calligraphy.
• To communicate with you regarding your booking, including sending confirmations, pickup times, or weather-related cancellations/updates via email, phone, or WhatsApp.
• To comply with legal and safety obligations set forth by Moroccan aviation and tourism authorities.

4. How We Share Your Information We take your privacy seriously and do not sell, trade, or rent your personal information to third parties. We may only share your data in the following circumstances:

• Service Providers: We share your hotel name and room number with our designated, vetted transport drivers to facilitate your pickup and drop-off.
• Payment Processors: We share transaction data with secure payment gateways to process your €205 booking fee.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., for aviation safety compliance).

5. Data Security We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure (SSL) encryption for our website and secure communication channels for handling your booking details.

6. Data Retention We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as for tax and accounting purposes). After your flight is completed and any post-flight customer service issues are resolved, your core booking data will be securely archived or deleted.

7. Your Rights Regarding Your Data Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of any inaccurate data.
• The right to request deletion of your data (subject to legal retention requirements).
• The right to withdraw consent at any time (though this may affect your ability to complete your booked flight).

To exercise any of these rights, please contact us directly at contact@adventureballoon.org. We will respond to your request within 30 days.

8. Photography and Videography During the flight and pre-flight activities, our crew may take photographs or videos for safety, operational, or promotional purposes. By participating in the flight, you consent to the use of your image in our media, unless you explicitly notify us in writing prior to the flight that you wish to opt-out.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

10. Website Cookies If you visit our website, we may use standard cookies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our pages. You can set your browser to refuse cookies, but some features of the website may not function optimally.